Refund policy

Refund Policy · Updated: November 3, 2026

• 30-day returns: return within 30 days of delivery for a full refund of the product price. Items must be complete (muffs, bag, cable, manual, box); normal testing use is fine.
• 60-day warranty: if anything is wrong with your VX1 PRO in the first 60 days, we replace it. Free.
• How: email contact@vorsound.com with your order number; we send the return address and instructions.
• Refund timing: within 10 business days of receiving the return, to the original payment method.
• Defective or damaged on arrival: send a photo and your order number to contact@vorsound.com — we make it right with a replacement or refund.
• Return postage: For a return of a working product, the customer pays the return shipping cost.
• Exchanges: We accept exchanges within 30 days of delivery. Email contact@vorsound.com with your order number for instructions. Items must be complete; normal testing use is fine.